We stand behind
every single order.
If you're not completely happy with your Mastery Elite Mat, we'll make it right. No complicated processes. No stress. That's our promise.
The 360-Day Mastery Guarantee
We're so confident in the Elite Mat that we back it with a full 360 days of coverage. If the product is defective, damaged on arrival, or simply not right for your family — contact us and we'll take care of it. No run-around, no small print.
Exchange Policy
Within 30 daysCheck your eligibility
Exchanges are available for products that are unused and in their original packaging. Your request must be raised within 30 days of receiving your order.
Contact us on WhatsApp or email
Reach out via WhatsApp or info@themastery360.ae with your order number and reason for exchange. We respond within a few hours during UAE business hours.
We arrange collection or drop-off
Our team will guide you through scheduling a collection from your address or a drop-off at a convenient location — whichever works best for you.
We send your replacement
Once we receive the item and confirm its condition, your replacement is dispatched within 1–2 business days. If the exact item is unavailable, we'll help you select an alternative.
Refund Policy
360-Day CoverageRefunds are available for defective products, items damaged on arrival, or orders that arrive incomplete. Here's exactly how the process works:
Contact us with proof
Reach out via info@themastery360.ae or WhatsApp with your order number and photos or a short video showing the issue.
We review within 1–2 business days
Our team reviews all refund requests promptly and will confirm whether your case qualifies and what the next steps are.
Approved refunds processed in 7 days
Once approved, your refund is returned to your original payment method within 7 business days. Bank processing may add 1–3 days depending on your provider.
What's Covered vs. What's Not
Return Shipping Costs
Defective or damaged items — we cover it
If your product arrived with a defect or was damaged in transit, we arrange and pay for the return. You won't spend a dirham getting it back to us.
Change of mind exchanges — customer covers shipping
For exchanges not related to a product issue, the return shipping cost is the customer's responsibility. Our team will advise on the most affordable way to return.